21+ | Safe and Aware Betting

fre99 Responsible Gambling — Your protection is our priority

Gambling is a form of entertainment, not a source of income — fre99 is committed to keeping you informed and safe.

Our Commitment

Why is responsible gambling so important?

Online casino and betting can be an exciting form of entertainment — but it should never have a negative impact on your personal life, family, or financial stability. fre99 believes every player has the right to play in a safe environment.

Responsible gambling means staying aware of your limits, playing within your budget, and seeking help when needed. Our platform offers practical tools such as deposit limits, time-out, and self-exclusion — all designed to help you stay in control.

On this page you will learn how to use fre99's responsible gambling tools, when to seek help, and how to recognise the signs of problem gambling.

21+

For players aged 21 and above only

fre99 strictly prohibits minors from opening accounts or playing.

Important Warning

Gambling is a form of entertainment and should never be considered a reliable source of income. If you feel that gambling is going beyond your control, contact our support team immediately or activate self-exclusion. Taking action at the right time is the best decision for you and your family.

Protection Tools

fre99's Responsible Gambling Tools

We provide these practical protection features to keep your gaming experience safe and enjoyable.

Financial Control

Set a Deposit Limit

You can set the maximum amount you deposit each day, each week, or each month. Once a limit is set it takes effect immediately. A 72-hour cooling-off period applies to increasing a limit, but reducing it is instant.

Take a Break

Time-Out Feature

If you feel you need a short break, you can temporarily close your account for anywhere from 24 hours to 6 weeks. During a time-out you cannot log in or deposit, but your account will be reactivated automatically once the period ends.

Permanent Protection

Self-Exclusion

If you feel gambling is having a negative effect on your life, activate self-exclusion. It can remain in effect for 6 months to 5 years, or permanently. There is no option to reopen your account while self-exclusion is active.

Loss Restriction

Set a Loss Limit

Decide in advance the maximum amount you are willing to lose within a set period (daily, weekly, or monthly). When you reach the limit you will be notified and play will stop automatically. This is an important tool for financial safety.

Time Awareness

Reality Check Reminder

You will receive pop-up notifications at regular intervals reminding you how long you have been playing and how much you have spent. You can set these reminders at 30-minute, 1-hour, or 2-hour intervals.

Age Verification

Strict Age Verification

To open an account at fre99 you must be 21 years of age or older. Age is verified using a government-issued ID at the time of registration and before withdrawal. Accounts belonging to minors are closed immediately.

Step-by-Step Guide

How to Activate Protection Tools

Go to the "Responsible Gambling" settings in your account to activate any of these tools at any time — or get help from our 24/7 live chat support.

Log in to your fre99 account

Enter your username and password to access fre99. Always use the official site for a secure login.

Go to Account Settings

Click the profile icon in the top right corner and select the "Responsible Gambling" or "Responsible Gaming" menu.

Activate your preferred tool

Choose whichever you need from deposit limit, time-out, or self-exclusion. Changes take effect immediately.

Contact us if you need support

For any questions or issues, speak to our 24/7 live chat team in Bengali — they will guide you in the right direction.

Self-Assessment

Warning Signs of Problem Gambling

Ask yourself the questions below. If more than one answer is "yes", consider seeking help.

Have you bet more than your set budget and felt regret afterwards?
Have you placed larger bets to try to win back money you lost ("chasing losses")?
Have you lied to or hidden your gambling from family or friends?
Has gambling caused a strain on household expenses, debt repayments, or money for food?
Have you felt restless, irritable, or anxious when you are not playing?

Have your repeated attempts to stop gambling failed?
Have you prioritised gambling over work, study, or spending time with family?
Have you taken loans or used other people's money to fund your gambling?
Has gambling caused you mental stress, sleep problems, or physical illness?
Have you felt the need to place progressively larger bets to get the same thrill?

Remember

If you notice even one of the signs above, contact us right away. Asking for help is not a sign of weakness — it takes courage. Our responsible gambling team provides support in Bengali 24/7.

Detailed Guide

Detailed Description of Protection Tools

Deposit Limit — How it works

You can set the maximum deposit amount per day. For example, if you set a daily limit of ৳500, you will not be able to deposit more than that amount on that day. The minimum deposit starts from ৳100. Reducing the limit is instant, but increasing it requires a 72-hour verification process.

Time-Out — Break Options

Choose a time-out duration: 24 hours, 3 days, 1 week, 2 weeks, 1 month, or 6 weeks. During this period you will not be able to log in to your account or make a new deposit. Your account is reactivated automatically after the time-out. This is the ideal option for a light break.

Self-Exclusion — Long-Term Protection

If you feel you need a long-term break, choose self-exclusion. Select from 6 months, 1 year, 3 years, 5 years, or permanent. Opening a new account is not possible while self-exclusion is active. It cannot be cancelled once activated — this is the highest level of protection.

Loss Limit — Financial Safety

You can set the maximum loss amount on a daily, weekly, or monthly basis. When you reach the set loss limit, the system will automatically stop you. This is an effective safeguard against impulsive decisions.

Reality Check — Time Awareness

You will receive pop-up notifications at set intervals showing how long you have been playing and your total profit or loss. These reminders bring you back to the present moment and help you make informed decisions.

Session History and Transparency

Your complete gaming history at fre99 is available to view at any time — when you played, how long you played, and how much you deposited and withdrew. This transparency helps you review your own behaviour.

Minor Protection

Our Commitment to Protecting Children and Teenagers

fre99 strictly prohibits anyone under 21 from registering or playing. We verify age with the utmost diligence. If you have children or teenagers at home, please take care to ensure they cannot access this site.

Log out of your account on shared devices and keep your password secure. Use parental control software that can block gambling sites for minors.

Minor Protection Guidelines

Always log out of your account after playing
Use a strong password and never share it with anyone
Do not save payment details on shared devices
If you notice suspicious access, change your password immediately

Frequently Asked Questions

Questions and Answers About Responsible Gambling

It is not possible to reactivate your account before the self-exclusion period ends. After the selected period (6 months, 1 year, 3 years, or 5 years) has passed, you can contact our support team to request reactivation. Permanent self-exclusion is never reversed.

No, the deposit limit applies only to new deposits. Your existing balance remains unchanged and you can continue to play or withdraw with it. The deposit limit only controls the amount of future deposits.

Contact our 24/7 live chat support right away — our trained team speaks Bengali and will give you the right guidance. At the same time, go to your account settings and activate a time-out or self-exclusion. Talk openly with family and friends, and seek professional help if needed.

Yes, age verification is mandatory at fre99 during registration and before your first withdrawal. Age must be confirmed using a National ID (NID), passport, or driving licence. Withdrawals are not processed until verification is complete. Accounts of users under 21 are closed immediately.

Time-out is a temporary break — from 24 hours up to 6 weeks — after which your account is reactivated automatically. Self-exclusion is a long-term protection measure — from 6 months up to permanent — and cannot be cancelled before the period ends. Self-exclusion is more suitable for those with serious difficulty controlling their gambling.

Yes, all of fre99's responsible gambling tools are completely free and any registered player can use them at any time. Deposit limits, time-out, self-exclusion, loss limits, and reality check reminders can all be activated from your account settings.

Get Support

We Are Here When You Need Help

24/7 Live Chat

Our trained support team provides service in Bengali 24 hours a day, 7 days a week. If you have any responsible gambling concerns, join the live chat right away.

Email Support

Email us to learn more about responsible gambling or to apply for self-exclusion. Address: [email protected]

View FAQ

Visit our detailed FAQ page for answers to common questions. You will find guides on everything from responsible gambling to payments.

fre99 — Safe Entertainment

Play mindfully, have fun

Enjoy entertainment at fre99 — cricket betting, slots or live casino, always play responsibly.

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For users aged 21 and above only. Please gamble responsibly.