fre99's Privacy Policy
Your personal information is completely safe with us. This document describes in detail how fre99 collects, uses, and protects your information.
Table of Contents
- 1 Introduction and Scope
- 2 Types of Information Collected
- 3 How Information Is Collected
- 4 Purpose of Using Information
- 5 Information Storage and Security
- 6 Sharing Information with Third Parties
- 7 Cookies and Tracking Technology
- 8 Your Rights
- 9 Protection of Minors
- 10 Policy Changes
- 11 Contact
Introduction and Scope
fre99 (referred to hereinafter as "we", "our", or "the platform") operates a trusted online entertainment platform for players in Bangladesh. We give the highest priority to our users' privacy and are firmly committed to protecting your personal information.
This Privacy Policy ("Policy") describes how fre99 collects your personal information, how that information is used and processed, and under what circumstances it may be shared with third parties. This Policy applies to the fre99 website (fre99.cam) and all associated services.
By using our platform, you are considered to have given your consent to the terms of this Privacy Policy. If you do not agree with any terms of this Policy, please refrain from using our services.
Types of Information Collected
fre99 collects various types of information that help us improve our service quality and provide you with a safe experience.
2.1 Personally Identifiable Information
- Full name (in both Bengali and English)
- Date of birth (for age verification purposes — only those aged 21 or above may register)
- National ID card or passport number (during identity verification)
- Email address
- Mobile number
- Permanent and current address
2.2 Financial Information
- bKash, Nagad, Rocket, or Upay account number (for transaction processing)
- Deposit and withdrawal transaction history
- Wallet balance information
2.3 Usage Information
- Login history and session information
- Gaming activity history (bet amounts, win and loss records)
- Preferred game categories and sports sections
- Promotion and bonus usage information
2.4 Technical Information
- IP address and device identifier information
- Browser type and version
- Operating system
- Referral URL and page view data
How Information Is Collected
We collect information through various methods. Maintaining transparency and honesty in each method is central to our policy.
3.1 Information Provided Directly
You provide information directly when you register on fre99, complete account verification (KYC), make a deposit or withdrawal, contact customer support, or use our live chat service.
3.2 Automatically Collected Information
While you browse our platform, certain information is automatically collected through cookies, web beacons, and other tracking technologies. This information is used to improve the performance of our site.
3.3 Through Payment Partners
When a transaction is completed through a payment processor such as bKash, Nagad, Rocket, or Upay, we receive limited financial information related to that transaction.
Purpose of Using Information
fre99 uses your information only for the following lawful and specific purposes:
4.1 Account Management and Verification
Information is used to confirm your identity, create and manage your account, and complete the KYC (Know Your Customer) process. This is essential for maintaining the security and integrity of our platform.
4.2 Financial Transaction Processing
Your financial information is needed to smoothly complete financial transactions such as deposits, withdrawals, and bonus distributions. This information is used to process minimum deposits of ৳100 and withdrawals of ৳500.
4.3 Providing Customer Support
Relevant account information is used to give you a fast and effective resolution to your issues through our 24/7 Bengali live chat support service.
4.4 Ensuring Responsible Gaming
Monitoring your gaming patterns to identify potentially problematic behavior and helping you follow the responsible gaming policy.
4.5 Fraud and Abuse Prevention
Information is analyzed to detect and prevent illegal activity, money laundering, the creation of multiple accounts, and other fraudulent behavior.
4.6 Service Improvement
Our platform, game selection, and overall user experience are improved by analyzing your preferences and usage patterns.
Information Storage and Security
fre99 adopts industry-standard technical and organizational measures to protect your information. We believe that protecting each user's data is a fundamental responsibility.
5.1 Technical Security Measures
- SSL (Secure Socket Layer) encryption — all data transfers are secured
- Sensitive information stored with AES-256 encryption
- Two-Factor Authentication facility
- Regular security audits and vulnerability testing
- Firewall and intrusion detection systems
5.2 Retention Period
All information is retained for as long as your account is active. Even after an account is closed, information may be retained for a specified period for legal obligations, regulatory requirements, and dispute resolution purposes. Once this period has passed, information is securely deleted or anonymized.
Sharing Information with Third Parties
fre99 never sells your personal information. However, limited information may be shared with trusted third parties in specific circumstances.
6.1 Payment Processors
Only the financial information necessary to complete transactions is shared with payment partners such as bKash, Nagad, Rocket, and Upay. These third parties are governed by their own privacy policies.
6.2 Identity Verification Agencies
Documents necessary to complete the KYC process may be shared with identity verification service providers.
6.3 Legal Authorities
Information may be provided as required under a court order, a lawful request from a law enforcement agency, or applicable law. In such cases, we do not provide any information beyond what the law requires.
6.4 Game Providers
Minimum necessary information (such as user ID) may be shared with game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and NetEnt for the purpose of operating games.
6.5 What Is Never Shared
- Selling your information to marketing or advertising agencies
- Using information for promotional purposes outside our own services
- Sharing any unnecessary information without your consent
Cookies and Tracking Technology
fre99.cam uses cookies and similar technologies to improve your browsing experience and ensure the functionality of the site.
7.1 Essential Cookies
These cookies are essential for the basic operation of the site. They remember your login status, manage sessions, and ensure security. These cookies cannot be disabled.
7.2 Functionality Cookies
These cookies are used to remember your preferences such as language selection and other settings, so you do not have to reconfigure them each time you visit the site.
7.3 Analytics Cookies
Anonymous analytical data is collected to understand which parts of the site are used most and how users navigate the site.
7.4 Cookie Controls
You can control or disable most cookies by changing your browser settings. However, please be aware that disabling essential cookies may prevent many important features of the site from working.
Your Rights
fre99 believes that every user has the right to maintain control over their own information. Your key rights are described below:
8.1 Right of Access
You may request a copy of the personal information we hold about you at any time. We will make every effort to respond to this request within a reasonable time.
8.2 Right to Correct Information
If any of your information is incorrect or incomplete, you can contact our customer support to have it corrected.
8.3 Right to Request Deletion
In certain circumstances you may request that your information be deleted. However, complete deletion may not be possible in cases of legal obligations or ongoing disputes.
8.4 Right to Restrict Processing
In certain cases you may request that the processing of your information be restricted, for example while the accuracy of information is being verified.
8.5 How to Exercise Your Rights
To exercise any of the above rights, please contact us at: [email protected]. Our team will review your request and try to resolve it as quickly as possible.
Protection of Minors
fre99 is for those aged 21 and above only. We do not collect or process information from minors and do not permit them to use our platform.
Age verification is mandatory during the registration process. If we learn that any user is under 21 years of age, their account will be closed immediately and the associated information will be deleted.
Parents are advised to use parental control software to keep minors away from online gambling sites. For more information, please visit our responsible gaming page.
Policy Changes
fre99 may update this privacy policy from time to time. Changes are made based on legal requirements, changes to our services, or user feedback.
For significant changes, we will send a notice to your registered email address and clearly inform you on the site. Continuing to use the platform after the changes will be considered as your acceptance of the new policy.
We recommend that you check this page regularly so that you stay informed about the latest policy. The "Last Updated" date at the top of this policy will always reflect the date of the most recent change.
For any questions regarding privacy
If you have any questions, concerns, or requests about this privacy policy, our support team is always here for you.